Customer Service: As a Front of House Assistant, I welcome visitors to reception, issue entry tickets, respond to enquiries, and deliver clear and concise health and safety briefings. I also handle both cash and card transactions with accuracy, while maintaining a professional and approachable manner.

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Collaboration: Worked with fellow Front of House Assistants to coordinate shift handovers, prioritise key tasks during busy periods or staff shortages, and resolve challenging customer situations with a calm, solutions-focused approach.
 

Interpersonal Skills: Led and supported guided ‘Hawk Walk’ experiences, engaging visitors with informative commentary on the sanctuary’s animals.

 

Time Management: Carried out a range of responsibilities including maintaining and constructing aviaries, feeding birds to schedule, and performing daily health checks; ensured high standards of animal welfare and park upkeep while adapting to changing priorities in a dynamic environment.

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Despite the challenging conditions often associated with brownfield lands – from infertile soils and contamination to minimal irrigation and exposure – these sites can evolve into highly biodiverse successional habitats. This design encourages visitors to reconsider the importance of these often-overlooked landscapes and to recognise their contribution to the wider urban ecological networks.

The regenerative processes of brownfield land are turned into an aesthetic, small-scale planting scheme. Three distinct planting gradients reflect natural successions patterns, echoing pioneering species, expanding seed banks and competitive scrub communities. As these environments are typically characterised by substrates such as gravel, crushed concrete or bricks, resilient and drought-tolerant species like Achillea ‘Credo’ are included.

The garden also features deadwood structures and other ‘found objects’ sourced from brownfield sites, repurposed to create microhabitats for invertebrates that colonise these lands.

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KEY PLANTS:

• Echinacea pallida 

• Cichorium intybus

• Eryngium × olivierianum BIG BLUE

• Achillea ‘Credo’

• Dipsacus fullonum

 

THE GARDEN LEGACY

After the show at Badminton is over our garden will be relocated, as part of the 'Memory Lane' community-led project, along the bank of Regent’s Canal in the heart of London. 

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